"If I could leave zero stars, I would. Honestly had the worst experience this weekend. Rotten decking, broken and freezing cold hot tub, broken safety railings, filthy cooking appliances. Site maintenance were useless. On the second night, the rotten decking collapsed beneath me (at 34 weeks pregnant this could have been catastrophic). Worst of all, is that despite 19 phone calls to both Hoseasons and the lakes themselves, no one will speak to me. I have emailed a formal complain which has not even received an acknowledgment reply. I would never recommend this run down and filthy accommodation, and would definitely not recommend booking anywhere through Hoseasons as their customer care is non existent."

"To start the holiday off, I never received a email/text to let me know where I can get the key from. I had to ask a man who said he was the site manager, he told me nobody have turned up and told me the code for the lock to gain access to the key.Upon entrance the floors were very dirty. So spent 30 minutes hoovering the floors. Finding a dummy, a board game and a child's book along the way. Thought we would stick the kettle on and sit down to unwind, turned the TV on to find the channel babe station on the TV. Opened up the cupboard to get some mugs out to find they still had dirt stains inside them. So then spent another 10 minutes washing up. Then when coming to dry them found the tea towel that was left out had stains all over it.Thought we would check the plates, glasses and cutlery to be disappointed in the same dirty condition. The roads/access to the lodge are very very poor. We had to navigate through pot holes from the main entrance to the lodge. Absolutely disgusting. The area of where the lodge is located is very nice, very relaxing/quiet and private. So can't fault that! Plenty of shops, takeaways/restaurants within arms reach.The ashtrays in the back decking area still filled up with dirty fags. Was very disappointed in the overall experience and was happy to leave at 8am on the departure date. Unfortunately wouldn't recommend to anyone, and will not be going back. It's such a shame."

"Brilliant in every way"

"Fantastic Lodge - Everything you need (home from home) Owners done an excellent job in fixtures & furnitures making it look very welcoming. Very large decking area complete with Chairs, Table, BBQ & Large sunken Hot Tub ???? Only downside we found was, cleaner's could pay more attention to Dust, Touch areas when cleaning, BBQ was left Dirty & Mouldy - in OUR OPINION this is letting the OWNERS down who clearly put a lot of pride in offering a Quality Lodge... & Unfortunately only half of the Hot Tub jets worked & stopped working altogether on last day of our stay.. 31st Oct 2024This is something (hot tub) site management are & was aware of & trying to rectify but if like us your booking with daily hot tub use in mind you could be very disappointed..."

"Every thing you need in cabin if staying more than 3 nights could change the towels"

"Lodge was beautiful had everything we needed ."

"We stayed in lodge 4. Brilliant hottub, had all the amenities required. Could do with sprucing up a bit, but great value for what we paid for the lodge in August bank Holiday week!It's a fishing lodge so absolutely spot on and perfect to use as a Base to explore other areas"

"We stayed for 4 nights with my 2 little girls and we had a brilliant getaway. The lodge was a great size, clean and had nice little touches. The kitchen was well equipped, nice views of the lake from the lounge & bedrooms, and everyone loved the hot tub. We cought lots of fish, mainly perch and carp. Can get essentials from nearby shops and so many options for days out to beautiful beaches and towns (around 30min away). We will definitely return to Upton Lakes."

"This accommodation was unsafe (without running water) and did not meet the advertised specification.The accommodation was advertised as providing:A starter pack of logs, these were not provided and when I asked about them the manager said that there would be a charge.Gas for the BBQ, this was empty on arrival and we had to ask for gas to enable us to use the BBQ.Dressing gowns were not provided, which meant we had to use our bathroom towels when using the hot tub. The sofa bed in the lodge was broken on arrival and we were provided with a fold up foam bed.The most concerning issue however, is the fact that we did not have any water at all for the second day of our holiday and the morning of departure."

"Had a 4 night stay: lodge itself was quite old and as such in need of some refurbishments. Although it was more or less clean and did not smell, this did not affect our stay tbh. Location wise would need a car to get around as nothing to do around the site. Internet was intermittent. Hot tub was old/small. On last evening had an issue with the water, it started to come out brown and then stopped, notified site manager, although polite he was not sure of the problem and was unable to sort it and as a result we could not shower in the morning as the hot water pressure was so low and would stop coming out. All in all first 3 days were ok but have stayed at better, shame about the water issue on the last night/morning. Recommend for those who want to be off grid."

"Lovely relaxing holiday. Very peaceful and quiet. The lodge we stayed in was homely and cosy. Would definitely recommend."

"Great back to basics get away Had a fantastic 4 night stay enjoying the luxury of the quiet environment and the relaxation of a hot tub Great area for getting out and visiting local attractions Personal favourites wereExeter Wookey hole Darlingtons glass factory Great base for a quiet relaxing break Limited internet /wifi which we enjoyed may not be great if your big on using tech"

"Nice lodge, we've stayed here 3 times, the only downside is the lack of TV reception and poor WIFI, but its private and easy to walk out to the lakeside. I advice you take an electric fan for the summer months as the lodge can get very warm at night, also a sharp knife if your planning on cutting meat & veg for cooking.On site staff are brilliant and very helpful."

"Everything you need was there. The outside could use a little sprucing up but all in all very comfortable."

"Fantastic lodge. Would like to return when possible."

"Lovely location so peaceful, lodge clean , tidy & modern"

"Newly refurbished and it showed, very tastefully done and very comfortable. The space outside the lodge was very good to and secure for the little one and dog."

"The lodge was probably a lot nicer 10 years agoIt was ok.. we wouldnt returnThe lodge and location is in need of some TLC. You can tell the lodges which are rented out, they have peeling exterior paint and look tired.Our lodge, at first glance, looked ok inside. It harboured an unpleasant smell, which stayed for the duration of our stay (we purchased air freshners but they didnt help much). The inside needed a good clean. Thick dust on the skirting boards and mold in the bathrooms was off putting. The Wi-Fi was poor too"

"We stayed in Lodge 10.very clean and fresh and has been updated with new sofas all new ninja kitchen utensils. Just a really nice homely feel to it.Hot tub was clean. BBQ on the deck was nice and the views are lovely. Already planning next year's holiday would stay in lodge 10 in a heartbeat."

"Just absolutely awful..Terrible management, unclean, noisy."

"We had an amazing time at Upton lakes, the lodges had everything you needed and the surroundings are stunning. Its not the ritz, but youre not paying ritz prices, and the outdoor furniture could have been updated but they were ample, and it didnt detract from sitting outside with a glass of vino listening to the surrounding birds singing with the family and watching the birds with their babys.We had two lodges, 1 booked for us and the other for family, both different and both nice. Familys had a sauna but it wasnt used so cant comment.Very limited WiFi but its very rural so we didnt expect anything else. Plus we did get internet periodically which was a bonus.. There is a village nearby that has everything you could need, plus takeaways and a big Tesco for groceries and fuel. All in all the family thoroughly enjoyed our time there, it was a really nice relaxing holiday and would visit again without a doubt, plus the staff were lovely."

"We had an amazing time at Upton lakes, the lodges had everything you needed and the surroundings are stunning. Its not the ritz, but youre not paying ritz prices, and the outdoor furniture could have been updated but they were ample, and it didnt detract from sitting outside with a glass of vino listening to the surrounding birds singing with the family and watching the birds with their babys.We had two lodges, 1 booked for us and the other for family, both different and both nice. Familys had a sauna but it wasnt used so cant comment.Very limited WiFi but its very rural so we didnt expect anything else. Plus we did get internet periodically which was a bonus.. There is a village nearby that has everything you could need, plus takeaways and a big Tesco for groceries and fuel. All in all the family thoroughly enjoyed our time there, it was a really nice relaxing holiday and would visit again without a doubt, plus the staff were lovely."

"Would be helpful if from road had a Hoseasons sign as postcode is incorrect, drove round block 3 times before trying turning. Didn't receive welcome email, no one on site to ask. Met lovely lady who looks after site who helped us. Lodge a bit tired could do with an update of bathroons. Road to lodges very rough beware.That said good location for getting around, clean but beware if you don't like the quiet as there a just lodges the lake and that's it. No WiFi and mobile signal non-existent.Suited us would go back again."

"Great holiday location and cullumpton is so dog friendly as most of Devon is .Great walks for dogs just 5mins down the road .Everyone picks up their dog waste and puts it in the bins !The lodges are very private and the outdoor areas are lovely.Plenty of wildlife on the lakes ."

"Amazing break at upton lodges, loved the hot tub and sauna, can't wait to return!"

"We had a lovely break at Upton Lakes The site is well maintained and peaceful Our lodge was at a fantastic standard and well maintained Although we stayed in a pet friendly lodge you wouldnt have known as there were no obvious signs or smells We were disappointed that we had not received a welcome pack prior to arrival with information about accessing our lodge and that on arrival there was no one at reception ( would recommend that if you havent had an email regarding check in you contact Hoseasons as there was no number to contact onsite)On our second attempt to check in a off duty member of staff helped us get into our booked lodge We had a little issue with our boiler however this was dealt with very quickly and efficiently The only other disappointment was our hot tub was not at a hot temperature and had very little jet pressure and 1/4 was not working at all Unfortunately the onsite staff were unable to assist as access was locked by the owner Overall a good experience with a few minor issues Would happily return with the hope that the hot tub would be fixed and at an appropriate temperature"

"Could not fault inside of cabin was lovely outside decking could of been washed down due to bird Mess"

"A very tired looking lodge, needs money spent on it yo bring it up to your description."

"Our 1st lodge great hoilday and that impressed we booked agaib"

"We arrived on Sunday afternoon after a 6 hour drive but there was no one about rang the number provided and was seen to within minuets . In the lodge and sorted within 10 minuets and having a well deserved cup of tea . The Lodge was very comfortable as I am larger than most reading a review about the beds I thought the worst but as I say everything nice and comfortable and easy to use . The only thing is there is no WIFI and the phone signal is poor but that can be a big bonus"

"Amazing holiday second time we have been and loved it! Great accommodation, lovely location, spotlessly clean and lovely maintenance staff"

"Needs a bit of work to tidy up abit loose handrails,hot tub lid broken in two light bulbs not working."

"We had the best time! Peace and quiet. Staff could not have been more helpful. Wonderful wildlife around the lodge including ducks, geese and peacocks. We were in lodge 5, this lodge allows dogs in. It was spotless! Everything you could possibly need was in the lodge. The hot tub was amazing and so restful. We will be returning next year. I highly recommend this location."

"Didn’t see any staff, but we didn’t actually need too. Lodge had everything that we needed so we had a nice stay. Was ideal for the wedding we attended at Upton barn and walled garden."

"Had a fantastic weekend away So peaceful and lovely lodge Great place if you want to relax with the town close by My dog loved exploring the area And the fishing lakes are fantastic Enjoyed it so much have booked again for November"

"Stayed in lakeside escape the lodge was spotlessly clean and had everything you need for a nice relaxing holiday. Mark the on site caretaker was very helpful and approachable. Great holiday was had and will rebook."

"Very peaceful. Nice lodge could do with a facelift but not the end of the world. Didnt use the hot tub. It looked grubby. Enjoyed the fishing. Could do with a bit of fishery management and some more info on the fishing. The folder was quite informative but again could do with updating. At the end of the folder it ask us to leave a comment in the book. Where ? Did not meet any staff hence the score on helpfulness. All said and done would recommend."