"Not as good as it usually is needs a bit of attention in a few areas"
Verified Guest - Mar 2025
"Returning customer to these lodges and have another stay booked. I like the easiness from check in right through to check out. Lodges are clean and well stocked for self catering. Great the hot tubs are enclosed for privacy and for the dogs to roam around without them escaping. Great the lodges can accommodate dogs too. The price of these are lodges are reasonable also. Beds are comfortable, cleaned to a high standard. Friendly staff on site."
Verified Guest - Mar 2025
"Great experience and lodge is fully equipped and clean. Very relaxing long weekend with my wife and our dog. Would recommend as we will go again."
THOMAS - Mar 2025
"Lodge not as advertised, pictures show gas hob and double oven, our lodge had an induction hob and single oven, pots provided werent suitable for induction hot, lodge was not clean other than general surfaces and bedding"
Verified Guest - Feb 2025
"Great overall Lodge for 6 people. Very spaciousWish there was a few more baking trays for the oven ???? but everything else was provided.All rooms were very clean."
Verified Guest - Feb 2025
"We had the large Braveheart lodge with games room. Unfortunately the condition of accommodation was not good. Floors were filthy as were bottom of curtains in foyer. Hot tap in kitchen not working properly - staff unable to fix. Hot tub not working properly - jets not working. Roulette table filthy and stained. We did complain and received response stating we should have complained re cleanliness to staff at time- yes we should have but I expect accommodation to be right first time! Games room - missing cards, small plastic inadequate roulette wheel (not as advertised) no ball for wheel (we were issued top of salt pot - flat on one side!) and different ball sizes on snooker table - I mean come on!!! Basics!! We were offered 10% off our next stay! Not sure we will be using that. And these lodges are NOT cheap."
Susan - Jan 2025
"Love this place been several times"
Alexandra-Sorin - Jan 2025
"We were in one of the larger lodges, when booking and on arrival we were not told that the balconies were closed off and we had no access to them, this was a feature we wanted when booking. The lodges are still beautiful but looking very tired and in need of a refurb. The location and staff are brilliant cannot fault."
Verified Guest - Jan 2025
"Lodge not very clean . Rubbish under couch , large lump of stale food in cupboard. No grill pan , tv faulty etc"
Verified Guest - Jan 2025
"Overall a good lodge. Just needs some TLC. Spa pool needed attention. Kitchen cutlery and facilities too minimal for number of people who could stay in lodge. 4 glasses in total. Same with cutlery. Crisps down side of cushions on the sofa. Not very good cleaning."
Verified Guest - Dec 2024
"A downgrade to what was meant to be an upgrade from previous years. Disappointed doesnt even cut it."
Stephen - Dec 2024
"Booked as a group of 7, 6 adults, 1 child, 1 dog. In a dog friendly lodge with hot tub and sauna for a couple of nights during the week. On arrival the lodge was not cleaned to a high standard, food residue on kitchen cupboards, sticky residue on the floor, covered over by the coffee table. Shower areas could have been cleaner. Hot tub cover was left open. The lodge slept 10 but there were not enough glasses or mugs if there has been 10 persons in the lodge on our visit. Sofas had to be moved to be able to close curtains. Windows clearly had not been cleaned. For those who did not take slippers and wore white socks the socks had to be binned as they were no longer white and would not clean back to white. The shower doors were also falling off and unable to close properly when showering due to this. We made use of the swimming pool which was freezing and changing areas were busy with slippy floors not draining properly. We visited the restaurant where we had been recommended to book however we ended up being the only people there. The food was not great although good for kids. There was only one member of staff seen in the restaurant during our time here. I visited Piperdam a few years ago and my rating has reduced significantly since my last visit. There are a lot better lodge complexes out there, Piperdam need to refresh and repair a few things to bring their standards back up."
Verified Guest - Dec 2024
"Beautiful odge and peaceful surroundings"
Kathleen - Dec 2024
"In a hole it wasnt worth the money the boiler was broke so our lodge was cold and with 2 kids it isnt what you want when you pay a lot of money. The only thing that was clean was the bedding and the hot tub also the shower screen was falling off /not clean. I could go on the only good side of this was the staff that helped us when we needed them and assisted us as much as they could but honestly for the money I wouldnt book again"
Verified Guest - Nov 2024
"dirty carpetsunfinished laminate flooring brown stains on shower wallsshower trays don't drainfixtures hanging off wallsbroken mirrorsbroken and lack of utensils no robes or extra towels for hot tubchewed coffee tablepoor quality tv"
Kate - Nov 2024
"Furniture a little worn and used fixtures and fittings damaged and unusable"
John - Oct 2024
"it is a beautiful park, but due to the many trees it is very dark in and around the house. the house itself was very sober, almost spartan"
John - Oct 2024
"We booked the eagle spa pet lodge for a milestone birthday (6 adults and 4 children). The lodge was enormous with more than enough room - 5 large bedrooms each with their own en-suite. Unfortunately, for the money they charge, the lodge was very tired both inside and out. Outside, the gutters were packed full of weeds and the down pipes were all hanging off resulting in flooding and very spongy grass areas surrounding the lodge. There was broken glass on the grass area beyond the hot tub which was very concerning! Inside, the laminate was lifting in some of the en-suites, there was damage to the kitchen units and several areas of water damage around the lodge. The dishwasher didnt work and the kitchen drain was blocked. The hot tub didnt work properly with only a quarter of the jets working. Despite reporting this on day one this was not fixed during our stay. We ate in the restaurant on Saturday night and the service was shocking - undercooked meat, long wait time and rude wait staff. The activity barn was great and the staff were very friendly and relaxed. We booked kids in to a few activities and they really enjoyed them. Overall, a nice family break and a great location, but very disappointing quality accommodation despite the high price of the lodge. Could be so much better - get your act together Piperdam!"
Craig - Oct 2024
"The lodge was great and very spacious. We were all happy in the lodge and with the amenities inside it. We did notice that the carpets were a little dirty upon arrival and the snooker tables felt was patched up with tape which we are fine with. Overall we really liked the lodge and are recommending this place to our friends and families."
Shannon - Oct 2024
"As per previous submission complaint email sent regarding cleanliness, heating issues, drainage, broken locks etc. No toiletries, limited kitchen utensils broken chairs is a small snapshot of all the issues."
Verified Guest - Aug 2024
"Arrived at reception and they were very helpful, except for the fact that they didn't tell me the gas hob was broken. They promised that it would be replaced that day, which it wasn't, so I didn't have a hob for the first day. There was a thick, black scum around the bottom of the kitchen wall. The grill only had one rail on the side, which didn't make much difference. Because there was no grill pan. The washing machine handle was wobbly so sometimes it wouldn't recognise the door was shut. There were no complementary cleaning products, i.e. dish soap, sponge, shower gel, and only one of the three bathrooms had toilet roll. The door handle on the door leading to the balcony was broken and didn't lock. The tray under the heater in the sauna wasn't emptied and was full of dirty water. There were splash marks on the walls throughout the lodge that could easily be wiped off. We had two babies and their feet were black due to the floor clearly never having been mopped this year. We had to go out and buy cleaning supplies to do it ourselves. In the hot tub, not all the lights worked and only half the jets worked. If you want to use the small arcade games, bring your own change as the reception and bar didn't have any on any of the days.Looking past all that, the lodge looks nice. Good location. The facilities were good: swimming pool, spa, and crazy golf were all good. The hot tubs get checked twice a day, which is good"
William - Aug 2024
"Really run down and not worth the money"
Verified Guest - Aug 2024
"Restaurant too expensiveNo cafe"
Verified Guest - Jul 2024
"A little maintenance required for fittings and carpets"
Verified Guest - Jul 2024
"Just back from a 3 night stay at Rainbow Spa Lodge 77 and we loved it. After reading bad reviews online I was a bit worried if we had made the right choice to go here but we went with an open mind and hoped for the best. We were pleasantly surprised as soon as we walked into the lodge, it was lovely, clean and very spacious throughout. Yes, some things are a bit dated and the outdoor area hadn't been cleaned but if you can look past some minor details the place is great. Hot tub and sauna were great. Mobile signal was descent in the lodge too, we are all with o2 and had no complaints. Only bad point would be the restaurant, really wouldn't waste my money there again. Food tasted like it was out of a packet. We will definitely be back."
Verified Guest - May 2024
"Had a great time with all the family"
Verified Guest - May 2024
"Had a great holiday lodge was beautiful will be back"
Mary - Apr 2024
"Could do with side tables in living area, shelves in bathroom and shower, shaving mirror in bathroom and a full height mirror in bedroom."
Frederick - Apr 2024
"Yes had one or two issues"
Colin - Jul 2022
"Great weekend"
Elizabeth - Jul 2022